FAQ
FAQ / 常见问题
1. When will my order ship? / 我的订单多久发货？
Most in-stock pieces ship within 2–4 business days. Pre-order or made-to-order items may take 10–20 business days. 大部分现货产品会在 2–4 个工作日内发出；预售或定制商品一般需 10–20 个工作日生产时间。
2. Do you ship internationally? / 是否支持国际配送？
Yes, we offer global shipping from our main atelier. Delivery times and fees are calculated at checkout. 是的，我们支持全球配送。预计时间及费用将在结算时显示。
3. How can I track my order? / 如何追踪订单？
Once shipped, you’ll receive a tracking number via email. You can track it via our Track Order page or platforms like 17TRACK or YunTrack.
订单发出后，您将收到含有物流单号的邮件，可通过我们的网站或上述平台进行追踪。
4. Can I return or exchange an item? / 是否支持退换？
Yes — we accept returns or exchanges on unworn items within 14 days of delivery. 请在收到商品后 14 天内申请退换，前提是商品未穿着、未洗涤。
5. Where can I find sizing info? / 如何选择尺码？
Each product page includes a Size Guide and model info. If unsure, feel free to contact us for assistance. 每件商品页面都包含尺码参考与模特数据。如不确定，欢迎联系客服获得建议。
6. Will sold-out items be restocked? / 售罄款是否会补货？
Some core pieces may be restocked in limited runs. Follow us on social media or subscribe to restock alerts. 部分核心单品将限量补货，建议关注我们的社交平台或开启补货提醒。
7. Can I change or cancel my order? / 下单后还能修改或取消吗？
Orders cannot be edited after confirmation. Please email us within 12 hours and we’ll do our best to assist. 订单一经确认无法修改，请在下单后 12 小时内联系客服，我们会尽量协助处理。
